FAQs

This service entitles you to try out your purchases at the time of delivery, pay only for what you like and return the rest on-the-spot. Try and Buy is a paid service, available on most of the products and in 31 Cities, you can enter pin code on product page to check service availability. Try and Buy is only available on orders containing <=3 items in cart. To avail this service min. order value should be Rs.1199 and above. To avail the service, please ensure that you tick the 'Try and Buy' box on check-out page and choose delivery address where you are comfortable trying product. Terms of service may differ for our new customers.

FashionSense is an online marketplace platform that enables independent sellers to sell their products to buyers. The prices are solely decided by the sellers, and FashionSense does not interfere in the same. There could be a possibility that the same product is sold by different sellers at different prices. FashionSense rightfully fulfils all legal compliances of onboarding multiple sellers on its forum as it is a marketplace platform.

How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

Please beware of the fraudulent individuals/agencies that are enticing job seekers by promising them career opportunities at FashionSense in lieu of 1.) recruitment fee 2.) processing fee 3.) security deposit 4.) software or equipment charges 5.) on-boarding charges etc. Please be cautious that, FashionSense and its recruitment partners never ask for any fee in exchange for an offer letter or interview calls. All offer related communications are sent from an official FashionSense email id only.

To make your shopping experience easier and simpler, 'My Cashback' will be replaced by PhonePe. PhonePe wallet can be used on FashionSense and other PhonePe partners. To use your PhonePe balance, you will have to activate/verify your PhonePe account

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.